Shipping policy

Where we ship

We ship to addresses within Australia, including PO Boxes and parcel lockers. We do not ship internationally.

Shipping costs

Option	Cost (AUD, incl. GST)
Standard (Australia Post Parcel Post)	$10.00
Standard, orders of $100 or more	Free
Express (Australia Post Express Post)	$15.00

Dispatch

Orders are dispatched within 1–2 business days of payment. Orders placed on weekends or public holidays are dispatched the next business day. You will receive an email with your Australia Post tracking number when your order is dispatched.

Delivery times

Delivery times are set by Australia Post and are estimates only. As a guide, Standard delivery usually takes 2–6 business days to metro areas and longer to regional and remote areas. Express delivery is usually 1–3 business days to metro areas.

Delivery problems

Please make sure your delivery address is correct before you order. We are not responsible for parcels sent to an incorrect address you provided. If your parcel is lost or arrives damaged, contact us at service@totalcoolingservices.com.au with your order number and photos of any damage, and we will work with Australia Post to resolve it.